Client Freezes entire Pc?

Discussion in 'General Discussion' started by Dperkinson, Jul 16, 2018.

  1. Dperkinson

    Dperkinson Captain  

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    Anyone else have a problem with their client freezing entire pc? Everything will be running normally, then boom out of no where my entire pc freezes and has to be hard shutdown.

    I've cleared the cache, reinstalled the game, updated java.. same result. It happens once a day usually, not even around the same time.

    I'm playing on a Dell 5570 latitude laptop
    i5 7th gen
    8gb ram
    500gb ssd

    Any idea's? I do routine maintenance to this PC often.
     
  2. Mike

    Mike Master Staff Member        

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    Does everything shut down? Mouse and keyboard doesn't work? Your GPU may be overheating, which will cause it to crash games. Do you know the temps?
     
  3. Ali

    Ali Ex- Forum Mod                        

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    Does it only happen when you're playing sp?
     
  4. Skills

    Skills Heathen Nation                      

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    Try clearing your %temp% folder or installing Ccleaner. Could also try changing the priority in task manager to something that uses less memory.
     
  5. Dperkinson

    Dperkinson Captain  

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    It's only when playing SP, I've ran much more gpu intensive stuff on here. The interesting part is there isn't a warning, no prior lag, no fans audibly accelerating (i can hear it, when under heavy load). The entire PC just locks up. Mouse wont move or anything. Completely unresponsive. and @Skills, I've ran ccleaner, but i havent changed process priority. Ill try that too. Ill let you guys know if any of this works or what I find. It's definitely an interesting issue.
     
  6. Sky Blaze

    Sky Blaze Recruit  

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    that has never happened to me
     
  7. Aleksandr

    Aleksandr Mister Cringe Staff Member        

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    This is very strange. Next time have a task manager open so you can monitor how much CPU usage java is using and how much memory is used.
    Your computer is not slow, so it's not supposed to lock up from a small application. Very strange.
     
  8. GnusEyeQue

    GnusEyeQue send bobs n vagene piks..                        

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    try checking power, (sleep/hibernate) settings in control panel and turn them off. Does it still happen after that?
    Also you could try running in safe mode.
    Make sure you have your laptop on a flat surface (table or large book etc.) so nothing is blocking the cooling fans.
     
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  9. Dperkinson

    Dperkinson Captain  

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    It has done it 3 more times since my first post. It is sitting on a docking station on a desk with no debris near it. I'm wondering if it may be something to do with our corporate antivirus or bitlocker. Not sure what would trigger it though. Atleast I have an ssd so it doesn't take forever to reboot lol. Doesn't really bother me, just sort of annoying and has got me curious more than anything. Oh, and I have my power and sleep settings set to high performance with never go to sleep on all options except power button. Additional, I added another 8gb of ram to see if this may help. Ill update soon.
     
  10. JuliusCrocodile

    JuliusCrocodile Warmaster    

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    Can you make a video on your phone what happens? Are you using OpenGL or normal mode?
     
  11. Dperkinson

    Dperkinson Captain  

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    It is currently set to OpenGL, Seems to run a bit smoother. Could that be the issue? I can't record a video of it occurring but I can after the fact. There is no indication it is about to happen, just random. It has happened twice today, I have the same applications running that I typically do.. I just rebooted a moment ago and have launched what I typically use, currently I am at 27%cpu usage, 29% ram, 2%disk usage and 17% gpu usage. I've looked at event viewer upon reboot and don't see anything that indicates any kinda of thermal issues or anything performance related.
     
  12. GnusEyeQue

    GnusEyeQue send bobs n vagene piks..                        

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    next step you can try is eliminate any possible software issues
    have a look and see what software is running in the background
    try turning them off, then try tuning them back on one by one
    till you find the issue.
     
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  13. Skills

    Skills Heathen Nation                      

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    Do you have a virus scanner? If so which one? Norton, AVG, and McAfee usually causes computers to run slowly and sometimes freeze when updating and or scanning while running programs.
     
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  14. pvm qwack

    pvm qwack Master  

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    i have this issue with soulplay also but it can happen anytime with soulplay or (counter strike global offensive) like said above computer just totally freezes i have to reset pc by the power switch. i have multiple times formatted my pc still same issue happens :S, 1-2 times a day it happens to me
     
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  15. Dperkinson

    Dperkinson Captain  

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    Im using Symantec EPP and have Bitlocker enabled for Windows 10 with TPM. It may be a security service running, It has me stumped. I can't really ask anyone here cause they'd then know I play while I work lol.
     
  16. Dperkinson

    Dperkinson Captain  

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    That was going to be my next step.. but.. Id rather not if you still are experiencing the same issue. What's your system specs?
     
  17. pk3z

    pk3z Master        

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    A recommendation i would suggest is to use your NVIDIA/AMD Gpu for Java Based Applications , you can google this for a basic guide .
    It fixed my issues as my dell has its on board graphics + Nvidia and java was default set to my onboard intel gpu making it lag or choke (Fps Drop).

    Hope it helps :)
     
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  18. Dperkinson

    Dperkinson Captain  

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    Update: Updated Windows 10 to build 1803, havent had any issue with client locking up since it was done last night.
     
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  19. pvm qwack

    pvm qwack Master  

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    i did this and it hasnt restarted my pc as of yet :S
     
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  20. Sky Blaze

    Sky Blaze Recruit  

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    This kind of problem would cause me to quit a game! I know that if you have your firewalls up to high that the games wont let you play.
     

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